Remyra · Support
How can we help?
Write to destek [at] re-my-ra.com. We usually answer within two working days.
Reporting a problem
- What you did and what happened instead
- Your phone model and Android or iOS version
- The Remyra version (Settings → About)
- A screenshot, if it helps
Please do not send passwords or sign-in codes. We will never ask for them.
Common questions
Where are my memories stored?
On your device. Remyra works without an account. If you sign in, the text of your memories and reminders is also backed up to our server so it reaches your other phones. Photos stay on your device unless you have Pro.
Does Remyra work offline?
Yes. Saving, searching and reminders work offline. Accounts, AI features and subscriptions need a connection.
What are AI credits?
Each AI photo analysis or AI answer uses credits from a monthly allowance that resets at the start of each month (UTC). Offline search never uses credits.
How do I cancel Remyra Pro?
In Google Play: Payments & subscriptions → Subscriptions. On iPhone: Settings → your name → Subscriptions. Pro stays active until the end of the paid period.
I got a new phone. How do I get Pro back?
Sign in to the same Remyra account and tap “Restore purchases” on the Pro screen.
I forgot my password.
On the sign-in screen tap “Forgot password”, enter your email and use the code we send you.
How do I delete my account?
See the step-by-step guide on the account deletion page.